Quick Tips (FAQs)

Quick Tips graphic

View frequently asked questions and answers to help
with the planning of your next visit to Santa’s Village.

You do not need to print your online tickets as long as you can access the barcode, located in your ticket confirmation email, on your phone then we can scan it at our ticket booths.

First, on behalf of everyone at Santa’s Village, thank you for your service.

Active military members and their immediate family receive FREE admission with a valid military-issued ID. (Immediate family members must present their DD form 1173 or Privilege Card at the ticket booth upon entrance).

Veterans receive FREE admission with a valid military-issued ID.

Yes, speak with a park representative at the SV Mining Company or at both Exit Gift Shops to upgrade to a Season Pass.

We are taking additional steps to remain proactive in enhancing our existing cleaning and sanitization procedures. Our enhanced health and safety protocols will include but are not limited to: 


  • The placement of extra hand sanitation stations throughout the park so guests can easily and frequently sanitize their hands
  • Additional training for staff members on proper hand washing and common area cleaning, with ongoing reinforcement on a regular basis
  • Increase signage in park restrooms encouraging frequent hand washing and noting best practices
  • Defined cycles for cleaning and disinfection of common areas
  • Additional end-of-day sanitation procedures for restroom, kitchens and other facilities
  • Communicating with staff members about illness prevention and staying home when sick

Restrictions are based on height and size requirements as well as health guidelines. Please follow the posted rules and instructions provided by the ride attendant and automated announcements. Illinois State Law and ride manufactures regulate accessibility. Every ride has its own specific restrictions.

Please visit our ride pages:
Thrill Rides, Family Classics and Kiddie Rides to view any restrictions. Riders may be restricted on certain rides because of height, weight, or health guidelines.

Safety is our #1 priority!

To view a complete list of park rules and regulations for Santa’s Village and Santa Springs, click here.

Effective Friday, June 11, 2021

You may bring in your own prepared food in a cooler bag not exceeding 8” X 6” X 6” at an additional cost of $5.00. Any coolers over that size limit will be $20.00. One cooler allowed per family. All food must be contained in a cooler. (No commercially prepared foods, no alcohol and no glass containers.)

If you choose to bring in your own prepared food in a cooler, we please ask you to be mindful and clean up your area after eating or else we’ll have to revisit our current policy and consider eliminating it altogether.

Each individual is also welcome to bring a water bottle (plastic or reusable) into the park.

Grills, glass containers and outside alcohol are not allowed in the park or on the premises.

Guests who suffer from sensitive or life threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7 × 8 inches) to accommodate their visit. One small soft-sided cooler (no bigger than 8″ x 6″ x 6″) may be brought into the park to carry these items. No outside beverages are permitted. Guests must call 24 hours in advance to arrange their cooler band. Upon arrival, guests must check in at “Will Call” to receive their cooler band.

We offer discounted rates for groups of 20 or more with advance reservations. A variety of group packages including food and beverage options are available. Please email us at sales@svdundee.com or visit our Group Outings page for more information.

Since every guest may have a different tolerance to various weather conditions, rain checks will only be issued in the case that Santa’s Village must close due to inclement weather. Rain checks are not provided to Season Pass Holders.

Shirts and shoes are required throughout your entire visit at the park. No “Rollies” or “Wheelies” style shoes, wheels must be retracted or removed while in the park. No clothing or body art which Santa’s Village determines to be rude, vulgar, or contains inflammatory language or graphics. Failure to follow park rules will be subject to ejection from the park.

To participate in water park activities, guests must wear lined approved swimwear.

Guests are not allowed to enter water areas wearing street clothes, including but not limited to: cut-off shorts, denim clothing, basketball shorts, athletic clothing, sweatpants or sweatshirts.

Swimwear which is too provocative or revealing, including but not limited to: transparent, mesh-style material, thong style is prohibited. Appropriate swimwear must be worn at all times, including tops for female infant and toddler guests.

A common list of items not allowed in the park are alcohol, weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely’s). Santa’s Village has final determination if an item is allowed in the park or not.

Guests will be required to follow all regulations established by Santa’s Village, the State of Illinois, County of Kane and Village of East Dundee, Illinois.

Yes! We encourage all guests to take as many photos as they like. No commercial photography is permitted without prior authorization from the marketing and public relations department. No cameras (video, still, cell phones, smart phones, selfie sticks, etc.) are permitted on any ride at any time.

By entering the park, guests grant Santa’s Village the right to film, record, video, or photograph on park property for any reason without payment or consideration. When professional photo shoots are being conducted, as a courtesy we will post information in park and make in park audio announcements. Keep in mind during this time some rides and attractions may be shut down for a limited amount of time and a sign will be posted.

For the health and safety of our guests we are a smoke-free park, including e-cigarettes. Smoking is only permitted in the designated smoking area behind Mrs. Claus’ Kitchen. Smoking is strictly prohibited in all other areas of the park.

Yes, lockers are located in front of Parakeet Paradise by Game Alley and also available by the lower bathrooms at Santa Springs.

The First Aid and Lost Child Station is located at the front of the park next to the Funnel Cake Factory. A licensed Medical Technician is on duty at all times during regular park operating hours. Should you require First Aid assistance, please see any park employee.  There is also a First Aid station on the pool deck of Santa Springs.  This location is staffed with a licensed lifeguard.  

We suggest that at the beginning of your visit, you select a place within the park to meet if your group becomes separated. If a child is separated from you or your group, ask any employee for immediate assistance. Children appearing to be lost will be taken to the First Aid and Lost Child Station. Our wristbands have dedicated space for a phone number to be written on and we recommend parents take advantage of this in case children wander off or get lost.

Yes, all found items are held at the lost and found located inside the First Aid/Lost Child station next to the Funnel Cake Factory. Please notify lost and found if you are missing an item. Ride operators and attendants are not responsible for articles left by guests at the ride stations. Please secure all loose articles before riding any rides. Santa’s Village nor its employees assume responsibility for the loss of or damage to personal property.

Yes, as long as you keep your wristband on, you are allowed to leave and re-enter the park on the same day (i.e. go to your car).

Wagons are available for rental on a first come first serve basis at the Santa’s Village Mining Company. The rental fee is $15.00 a day with a valid photo ID to secure your rental.

Wheelchairs are available for rental on a first come first serve basis at our Main Lot Exit Gift Shop, located near the main entrance and exit gates. The rental fee is $25.00 a day with a valid photo ID to secure your rental.

Santa's Village Dundee
Santa Springs
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