Quick Tips (FAQs)

Quick Tips graphic

View frequently asked questions and answers to help
with the planning of your next visit to Santa’s Village.

General admission (guests 36″ and above, regardless of age) is $25.99 per person plus tax (Monday-Thursday pricing) $27.99 per person (Friday, Saturday, Sunday & Holidays). For more information on tickets please click here.

Save time and money by buying your admission tickets in advance online by clicking the button below.

Heights will be determined at the entrance booths upon arrival to the park.

We are taking additional steps to remain proactive in enhancing our existing cleaning and sanitization procedures. Our enhanced health and safety protocols will include: 

  • The placement of extra hand sanitation stations throughout the park so guests can easily and frequently sanitize their hands

  • Additional training for staff members on proper hand washing and common area cleaning, with ongoing reinforcement on a regular basis

  • Increase signage in park restrooms encouraging frequent hand washing and noting best practices

  • Defined cycles for frequent cleaning and disinfection of common areas

  • Additional end-of-day sanitation procedures for restroom, kitchens and other facilities

  • Increased frequency in cleaning of ride cars, handlebars and queues

  • Communicating with staff members about illness prevention and staying home when sick

We continue to stay in contact with the appropriate government officials and health experts. We take their recommendations when additional preventive measures are deemed necessary.

We greatly appreciate all our 2020 Season Pass Holders and your loyalty to our family-run business! Due to the amount of operating days that Santa’s Village has been closed in 2020, we will be extending your 2020 season passes to be valid at Santa Springs in 2020, as well as, the ENTIRE 2021 season for both our amusement and water park. There will be no additional cost to you and no action is required on your part. This offer applies to all season passes purchased through June 30, 2020.

For Apple users, visit the App Store & Search for: SantasVillageAP: Click Here

For Google users, visit the Google Play Store & Search for: SantasVillageAP: 
Click Here

Yes, speak with a park representative at the SV Mining Company or at both Exit Gift Shops to upgrade to a Season Pass.

Restrictions are based on height and size requirements as well as health guidelines. Please follow the posted rules and instructions provided by the ride attendant and automated announcements. Illinois State Law and ride manufactures regulate accessibility. Every ride has its own specific restrictions.

Please visit our ride pages:
Thrill Rides, Family Classics and Kiddie Rides to view any restrictions. Riders may be restricted on certain rides because of height, weight, or health guidelines.

Safety is our #1 priority!

To view a complete list of park rules and regulations for Santa’s Village and Santa Springs, click here.

You may bring in your own prepared food in a cooler or bag not exceeding 18” X 12” X 12” at an additional cost of $5.00. All outside food must be contained in the cooler or bag.

Additionally, coolers with/on wheels, large coolers, grills, glass containers and outside alcohol are not allowed in the park or on premises.

Guests who suffer from sensitive or life threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7×8 inches) to accommodate their visit. One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Guests must call 24 hours in advance to arrange their cooler band. Upon arrival, guests must check in at “Will Call” to receive their cooler band.

We offer discounted rates for groups of 20 or more with advance reservations. A variety of group packages including food and beverage options are available. Please email us at groupfun@svdundee.com or visit our Group Outings page for more information.

Since every guest may have a different tolerance to various weather conditions, rain checks will only be issued in the case that Santa’s Village must close due to inclement weather. Rain checks are not provided to Season Pass Holders.

Shirts and shoes are required throughout your entire visit at the park. No “Rollies” or “Wheelies” style shoes, wheels must be retracted or removed while in the park. No clothing or body art which Santa’s Village determines to be rude, vulgar, or contains inflammatory language or graphics. Failure to follow park rules will be subject to ejection from the park.

To participate in water park activities, guests must wear lined swimsuits.

Guests are not allowed to enter water areas wearing street clothes, including but not limited to: cut-off shorts, denim clothing, basketball shorts, athletic clothing, sweatpants or sweatshirts.

Swimwear which is too provocative or revealing, including but not limited to: transparent or mesh-style material is prohibited. Appropriate swimwear must be worn at all times, including tops for female infant and toddler guests.

A common list of items not allowed in the park are alcohol, weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely’s). Santa’s Village has final determination if an item is allowed in the park or not.

Guests will be required to follow all regulations established by Santa’s Village, the State of Illinois, County of Kane and Village of East Dundee, Illinois.

Yes! We encourage all guests to take as many photos as they like. No commercial photography is permitted without prior authorization from the marketing and public relations department. No cameras (video, still, cell phones, smart phones, selfie sticks, etc.) are permitted on any ride at any time.

By entering the park, guests grant Santa’s Village the right to film, record, video, or photograph on park property for any reason without payment or consideration. When professional photo shoots are being conducted, as a courtesy we will post information in park and make in park audio announcements. Keep in mind during this time some rides and attractions may be shut down for a limited amount of time and a sign will be posted.

For the health and safety of our guests we are a smoke-free park, including e-cigarettes. Smoking is only permitted in the designated smoking area behind Mrs. Claus’ Kitchen. Smoking is strictly prohibited in all other areas of the park.

Yes, lockers are located in front of Parakeet Paradise by Game Alley and also available by the lower bathrooms.

The First Aid and Lost Child Station is located at the front of the park next to the Funnel Cake Factory. A licensed Medical Technician is on duty at all times during regular park operating hours. Should you require First Aid assistance, please see any park employee.

We suggest that at the beginning of your visit, you select a place within the park to meet if your group becomes separated. If a child is separated from you or your group, ask any employee for immediate assistance. Children appearing to be lost will be taken to the First Aid and Lost Child Station. Our wristbands have dedicated space for a phone number to be written on and we recommend parents take advantage of this in case children wander off or get lost.

Yes, all found items are held at the lost and found located inside the First Aid/Lost Child station. Please notify lost and found if you are missing an item. Ride operators and attendants are not responsible for articles left by guests at the ride stations. Please secure all loose articles before riding any rides. Santa’s Village nor its employees assume responsibility for the loss of or damage to personal property.

If you wish to leave the park and re-enter on the same day, please be sure to have your wristband on to display to an entrance attendant for re-entry.

Wagons are available for rental on a first come first serve basis at the Santa’s Village Mining Company. The rental fee is $10.00 a day with a valid photo ID to secure your rental.

Wheelchairs are available for rental on a first come first serve basis at our Main Lot Exit Gift Shop, located near the main entrance and exit gates. The rental fee is $15.00 a day with a valid photo ID to secure your rental.

Those who have purchased 2020 general admission or “good-any-day” tickets will receive a similar offer as season passes. Tickets can be used in 2020 at Santa Springs, with no refund on difference of value, or can be held and used for any day during the 2021 season. Coupons, promotions and third-party tickets that were received with a 2020 expiration date will be extended one year from the date of expiration.

Santa's Village Dundee
Santa Springs
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